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Refund & return policy

Revision Date: January 14, 2025

Introduction

Thank you for choosing AMA Consulting Group and our service, IGNITE Learning. This Refund and Returns Policy outlines our policies regarding refunds and returns for courses, digital tools, and templates purchased through our websites, https://www.amaconsulting-ga.com and https://ignite.amaconsulting-ga.com.

By purchasing any product or service through our websites, you agree to the terms outlined in this policy.

1. No Refund Policy

Due to the nature of our offerings, we do not provide refunds for:

  • Online courses
  • Digital tools
  • Templates

All sales are final once payment is completed.

2. Access to Purchased Products

Upon successful purchase, you will receive immediate access to the course, digital tool, or template. If you encounter any technical issues accessing your purchase, please contact us via the contact form on our website for assistance.

3. Exceptions

We are committed to ensuring a positive customer experience. While refunds are not offered, exceptions may be considered in extraordinary circumstances, such as:

  • Duplicate purchases of the same product
  • Technical errors preventing access to the purchased product that cannot be resolved within a reasonable time frame.

If you believe your situation warrants an exception, please contact us using the contact form on our website within 14 days of purchase. Include your order number and details about your issue. All exception requests are reviewed on a case-by-case basis and are not guaranteed.

4. Contact Information

If you have questions or concerns about this policy or your purchase, please reach out to us via the contact form on our website. We are here to assist you and address any issues promptly.

Thank you for your understanding and support of AMA Consulting Group and IGNITE Learning. We value your trust and look forward to helping you achieve your goals.

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