a. Digital Product Nature: Our products are digital in nature, and once a purchase is made, the product is considered delivered. As such, we generally do not offer refunds for digital products.
b. Exceptional Circumstances: Refunds may be considered in exceptional cases, such as:
i. Duplicate Purchases: If a customer accidentally purchases the same product multiple times, we may issue a refund for the duplicate transaction.
c. Refund Request Procedure: To request a refund, customers must contact our customer support team at info@amaconsulting-ga.com. Refund requests should include the order number and a detailed explanation of the issue.
d. Refund Processing Time: Refunds, when approved, will be processed within 10 days of the approval.
a. No Physical Returns: Given the nature of digital products, we do not accept physical returns.
b. Product Replacements: In the case of technical issues or defects with the digital product, we may offer a replacement or an alternative product of equal value.
a. Compatibility: It is the customer’s responsibility to ensure that their devices and software are compatible with our digital products. We provide detailed specifications on the product page for compatibility reference.
b. Downloading and Backups: Customers are encouraged to download and backup digital products promptly after purchase. We are not responsible for any loss or damage to the product after download.
a. By purchasing and downloading our digital products, customers agree to hold AMA Consulting Group harmless from any claims, damages, losses, or liabilities arising from the use or inability to use our digital products.
For refund and returns inquiries, please contact our customer support team at info@amaconsulting-ga.com.
We reserve the right to update or modify this refund and returns policy at any time. Changes will be effective immediately upon posting on our website.